Effective Date: April 16, 2026

Modular Concepts, LLC (“Modular Concepts,” “we,” “us,” or “our”) operates the website modularcleaningconcepts.com and provides commercial cleaning, facility maintenance, and related services in the Greater Boston and MetroWest Massachusetts area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our online tools, or engage our services.

By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with us, including:

• • Contact form submissions (name, email address, phone number, company name, and message content)
  • Service quote or estimate requests
  • Phone calls made to our business number, (508) 658-0303, which may be handled by an AI-powered phone assistant
  • Conversations with our website chatbot, which is powered by artificial intelligence
  • Email correspondence sent to modular@cleanwith.us
  • Blog comments, if you choose to leave a comment on our website
  • Any other information you voluntarily submit through our website or communications

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, analytics tools, and server logs, including:

• • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, time spent on each page, and referring website or search terms
  • Date and time of your visit
  • Interaction data from embedded content, such as videos or maps from third-party providers

1.3 Information from Third-Party Platforms

If you interact with us through third-party platforms such as Google, Facebook, or other social media channels, we may receive limited information from those platforms in accordance with their privacy policies and your account settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• • To respond to your inquiries and provide requested service quotes or estimates
  • To schedule and deliver commercial cleaning, facility maintenance, and related services
  • To communicate with you about your account, service updates, or follow-up information
  • To improve our website, services, and customer experience
  • To analyze website traffic and usage patterns through tools such as Google Analytics
  • To send occasional promotional communications, if you have opted in to receive them (you may opt out at any time)
  • To comply with legal obligations and protect our rights

3. AI-Powered Tools

Our website and phone system use artificial intelligence technologies to assist with customer communications:

Website Chatbot: Our website features an AI-powered chatbot that can answer questions about our services, collect your contact information, and assist with scheduling. Conversations with the chatbot are recorded and stored in our customer relationship management (CRM) system to help us follow up on your inquiry and improve our service.

AI Phone Assistant: Inbound calls to our business number may be handled by an AI-powered phone assistant. Call interactions may be recorded and stored to ensure accurate follow-up and quality assurance. By calling our business number, you consent to this recording. If you prefer to speak with a person, you may request to be transferred at any time.

Information collected through these AI tools is subject to the same privacy protections described in this policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit a website.

Essential Cookies: These are necessary for basic website functionality, including login sessions and form submissions. If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.

Analytics Cookies: We use Google Analytics (or similar tools) to understand how visitors use our website. These cookies collect anonymized data about page views, traffic sources, and user behavior. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Cookies: Pages on our website may include embedded content from other websites, such as videos, maps, or social media widgets. Embedded content from other websites behaves the same way as if you had visited that website directly. These third-party sites may collect data about you, use their own cookies, and monitor your interaction with the embedded content.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website features.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• • Service Providers: We use third-party platforms to manage customer relationships, communications, and marketing (such as our CRM system, email service provider, and analytics tools). These providers access your information only to perform services on our behalf and are contractually obligated to protect it.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
  • Protection of Rights: We may share information when we believe it is necessary to protect our rights, enforce our terms, or ensure the safety of our users or the public.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal and regulatory obligations. Specific retention periods include:

• • Contact form submissions and service inquiries are retained for the duration of our business relationship and for a reasonable period afterward.
  • Blog comments and their associated metadata are retained indefinitely so that follow-up comments can be recognized and approved automatically.
  • Analytics data is retained in accordance with the retention settings of our analytics platform.
  • AI chatbot and phone assistant interaction logs are retained for customer service follow-up and quality assurance purposes.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You may opt out of receiving promotional communications at any time by contacting us or using the unsubscribe link in any marketing email.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within a reasonable timeframe. This does not include any data we are obligated to retain for administrative, legal, or security purposes.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption on our website, access controls on internal systems, and secure storage of customer data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

10. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Modular Concepts LLC

201 Boston Post Rd West, Suite 204, Marlborough, MA 01752

Phone: (508) 658-0303

Email: modular@cleanwith.us

Website: https://modularcleaningconcepts.com

© 2026 Modular Concepts LLC. All rights reserved.