The Built After Hours Podcast covers founders who build service businesses the hard way.
In Episode 9, host Edwin Eaton asks Luiz how Modular keeps customers for over a decade without a single long-term contract.
The answer fills 52 minutes. Ask questions instead of selling. Keep proposals simple. Never chase growth at the expense of the customers you already serve.
Episode: “East Coast Cleaning Success,” Built After Hours Podcast, Episode 9.
Browse every appearance on the Modular in the Media page, or continue with The Power of Organic Growth on ISSA’s Hard Refresh podcast. To meet the company behind the conversation, visit About Modular Concepts.
Retention is the theme of this one, and it is the reason customers who start with janitorial often hand us more of the building over time. See the full range of services that relationship covers. Here is what Luiz gets into.
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Retention like that starts with a walkthrough and a simple, clear scope.
Schedule yours for free. No contract, and a clear quote within two business days.
